Last Updated: 28-12-2025
At SwankEdgeLeather.com, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help.
1. Return Eligibility
- Returns are accepted within 14 days of delivery
- Items must be unused, in original condition, with tags and packaging intact
2. Defective or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos for verification. We will arrange a replacement or refund at no extra cost.
3. Non-Returnable Items
- Custom or personalized products
- Clearance or final sale items
- Gift cards
4. Return Process
- Email us at support@swankedgeleather.com with your order number and reason for return
- Wait for return approval and instructions
- Ship the item back securely
Return shipping costs are the customer’s responsibility unless the return is due to our error.
5. Refunds
Once your return is received and inspected, approved refunds will be processed to the original payment method within 7–14 business days.
6. Exchanges
We offer exchanges for size, color, or product (subject to availability). Additional shipping charges may apply.